RSS Feeds:
Posts
Comments

I’m not sure I can think of a worse story to come out at Christmas time for a retailer.  Right in the middle of the peak of the holiday shopping season, a store manager at Dillards in Texas decided to eject a disabled Marine Iraq war veteran out of the store because he had a […]

Read Full Post »

Internet Retailer has an interesting article about the importance of good customer service for online retailers with some hints at using different channels to improve the customer experience. 

Read Full Post »