Strong words from the CEO of Ikea. Furniture Today has an article today that says that a memo is making the rounds in Sweden from Anders Dahlvig, CEO and President.
“According to the memo, which came from Anders Dahlvig, Ikea’s CEO and president, the Swedish company will focus on the in-store experience as “the only sales channel,” […]
Shop.org 2007 Annual Summit
Posted in Ecommerce on Sep 9th, 2007
I’m going to be attending the Shop.org Annual Summit on Sept 17-19th particpating in the online and multichannel event. If you are going as well, drop me a note and we can connect for a drink, my treat, after the sessions.
Nikki Baird of Retail Systems Research has written a great article about implementing buy online & pick up in store in their weekly column Retail Paradox. She talks about the ROI potential and if it is necessary for retailers to implement these capabilities.
“Is buy online/pick-up in the store (BOL/PUIS from here on out) the cross-channel […]
Using all channels to improve customer service
Posted in LinkLog on Jul 14th, 2007
Internet Retailer has an interesting article about the importance of good customer service for online retailers with some hints at using different channels to improve the customer experience.
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