The first content oriented keynote at shop.org was given by Kelly Mooney, President and Chief Experience Officer of Resource Interactive, a leading interactive marketing services firm.  Kelly’s talk centered around the idea of OPEN brands which stands for O – On demand, P – Personal, E – Engaging, N – Networked.   She pointed out that marketing strategy around brands is changing in which the consumer is affecting your brand through blogs, reviews, and social linking.  Brand owners need to determine if they are going to remain closed or embrace the consumer forces.  Kelly and other folks from Resource Interactive have written a book on the subject called the OPEN Brandwhich is due out in October in ebook form and print in December.  I’m definitely going to pick it up when it’s available.

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